If an item from the standard collection does not meet your expectations for any reason, it may be returned unused and in the original packaging within 14 days.
Special design may not be returned, since they are custom made.
If you would like to return an item from the standard collection, please send an e-mail to [email protected] or contact us. Please include your order number.
We will contact you via email for further processing.
The item you would like to return must be provided with original packaging and be forwarded. Jenny From The Block holds no liability for the shipment of returned items. So repack it carefully (original packaging) and postage is sufficient, preferably registered, and equipped with a tracking code.
Adress for returns:
Jenny From The Block
1078 XS Amsterdam
It is possible to exchange for a different item. The alternate item will be shipped to you for free (within the EU) as soon as the returned articles are received.
If you would prefer to receive a refund, we will ensure that it is returned within 7 days of receipt of your original item.
We do not accept returns of items that were not purchased through our website.
For more questions about the Exchange & Return, please check our FAQs or feel free to contact us!